About the Role:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. As a Relationship Banker, you will play a key role in driving Responsible Growth by building strong relationships with clients and delivering exceptional customer service.

Key Responsibilities:

• Engage clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Accurately and efficiently process cash transactions for clients as needed.
• Have deep conversations with clients to gain in-depth knowledge of their financial and life priorities and connect them to solutions that meet their financial goals.
• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Requirements:

• Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborate effectively to get things done, building and nurturing strong relationships.
• Display passion, commitment, and drive to deliver an exceptional client experience.
• Be confident in identifying solutions for new and existing clients based on their needs.
• Communicate effectively and confidently and be comfortable engaging all clients.
• Have the ability to learn and adapt to new information and technology platforms.
• Be confident in educating clients on how to conduct simple banking transactions through self-service technologies.
• Apply strong critical thinking and problem-solving skills to meet clients' needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manage time and capacity.
• Focus on results while acting in the best interest of the client.
• Be flexible to work weekends and/or extended hours as needed.

Preferred Qualifications:

• Experience in financial services and knowledge of financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration, or finance.

Skills:

• Adaptability.
• Business Acumen.
• Customer and Client Focus.
• Oral Communications.
• Problem Solving.
• Account Management.
• Client Experience Branding.
• Client Management.
• Client Solutions Advisory.
• Relationship Building.
• Business Development.
• Pipeline Management.
• Prospecting.
• Referral Identification.
• Referral Management.