Customer Service Representative

2 months ago

Charlotte, North Carolina, United States Food Lion Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide fast, easy, flexible, and friendly service to customers, achieving Food Lion customer service standards.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
  • Maximize sales through excellent customer service, ensuring a positive shopping experience for customers.
  • Unload customers' groceries from cart to belt, unload items for ease of bagging, and check the bottom of every cart and under all baby seats for items before completing an order.
  • Follow correct bagging procedures, scan customers' orders, and handle payment transactions per standard practice.
  • Identify customers needing assistance and offer to take the customer's order to their car, including Food Lion To-Go orders (if applicable).
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Check prices quickly and accurately, be courteous and helpful to other associates, and wear the Food Lion uniform with apron, complete with name badge, when on duty.
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice, and ensure the work station and front-end area (if applicable) of the store has a neat and clean presentation.
  • Report any register malfunction to the Customer Service Manager or MOD, ensure the MVP savings center KIOSK is filled with paper and properly working, and observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on front end, successfully complete computer-based training (CBT) and training aid courses, and perform the task of cashier when scheduled or as needed per the surge plan guidelines.
  • Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained, and perform the task of Food Lion To-Go Runner when scheduled or as needed.
  • Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane, and find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
Requirements
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements
  • Ability to use computers, smart devices, and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

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