Financial Services Representative

4 days ago


Philadelphia, Pennsylvania, United States S&T Bancorp Full time
Job Title: Telephone Financial Consultant

Job Summary:

We are seeking a skilled Telephone Financial Consultant to join our team at S&T Bancorp. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone calls, ensuring their inquiries and concerns are addressed in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a courteous and professional manner.
  • Provide accurate product knowledge and service information to customers and internal personnel.
  • Answer incoming customer service calls, including inquiries about deposit and loan accounts, account maintenance requests, and online banking and mobile banking inquiries.
  • Utilize Financial Intelligence Group standards to detect suspicious callers and activity to combat fraud and minimize bank losses.
  • Identify and address customer needs by recommending applicable products and services.
  • Assist the Branch Administration Department by identifying and reporting quality service concerns.
  • Use appropriate Customer Service/Sales/Correspondence Software to streamline processes and improve efficiency.

Requirements:

  • High school diploma or equivalent basic academic education.
  • One to two years of general business experience.
  • Ability to work independently and as a team player.
  • Strong communication and problem-solving skills.

Physical Demands:

Operates a keypad device for 99% of the day. Maximum lift is several pounds several times per day. Requires the use of manual dexterity skills for typing on a frequent basis, up to 60% of the business day.

Equal Opportunity Employer:

S&T Bancorp is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Salary Range:

$24.04



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