Mold Remediation Specialist

4 days ago


West Hartford, United States Green Home Solutions of West Hartford Full time
Job Summary

We are seeking a skilled Mold Remediation Specialist to join our team at Green Home Solutions of West Hartford. As a key member of our crew, you will be responsible for providing exceptional customer service and support, while ensuring the highest level of quality in mold remediation and odor removal services.

Key Responsibilities
  • Provide top-notch customer service and support, ensuring maximum efficiency in workflow and scheduling.
  • Manage all testing, remediation, and services to guarantee proper processes and protocols.
  • Effectively utilize our POS/CRM system to complete jobs accurately and coordinate with the team and customers.
  • Collaborate with the team to share information and build positive relationships with clients and coworkers.
  • Satisfy customer needs by making informed recommendations and briefings using accurate procedures and protocols.
  • Maintain customer satisfaction by using creativity and ingenuity to investigate problems, identify resolutions, and suggest enhanced services.
  • Service existing accounts by analyzing work orders, planning daily travel schedules, reviewing concerns, conducting tests, and resolving problems.
Requirements
  • Technical degree or certification, or willingness to become certified in GHS offered courses.
  • Awareness of health and safety issues.
  • Ability to adapt to work schedules and flexible shifts.
  • Excellent customer service, communication, and self-management skills.
  • Valid Driver's license.
  • Pass drug and background check.
  • Ability to work in attics, basements, and crawl spaces.


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