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Service Delivery Specialist

1 week ago

Miami, Florida, United States northwood Full time
About the Role

We are looking for a Service Delivery Specialist to join our team at Northwood. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that our customers' needs are met.

Key Responsibilities:

  1. Respond to customer inquiries and resolve issues in a timely and professional manner
  2. Maintain accurate records of customer interactions and account information
  3. Collaborate with internal teams to ensure seamless delivery of products and services
  4. Analyze customer feedback to identify areas for improvement and suggest process enhancements

Requirements:

  • Proven experience in customer-facing roles with excellent communication and problem-solving skills
  • Demonstrated ability to work in a team environment with multiple priorities and deadlines
  • Familiarity with CRM software and ability to learn new systems quickly