Dispatcher for Heating and Cooling Services

6 days ago


Yorktown, Virginia, United States EXTREME CLIMATES INC Full time
Job Description

We are seeking a highly skilled and organized HVAC Dispatcher to join our team at Extreme Climates Inc. As a dispatcher, you will be responsible for receiving and prioritizing calls, dispatching technicians to jobs, and maintaining customer records.

In this role, you will have the opportunity to develop your skills in communication, organization, and problem-solving. You will also have the chance to work with a dynamic team of professionals who share your passion for delivering exceptional customer service.

As a dispatcher, you will be the first point of contact for many of our customers, and you will play a critical role in ensuring that they receive timely and efficient service. Your responsibilities will include:

Key Responsibilities
  1. Receiving Calls: Answer and respond to incoming calls from customers, taking detailed notes and providing clear instructions
  2. Dispatching Technicians: Use Quickbooks and Field Edge software to dispatch technicians to jobs, ensuring that they arrive on time and are equipped with the necessary resources
  3. Maintaining Records: Accurately record and update customer information, including contact details, service history, and payment records
  4. Managing Priorities: Prioritize calls and tasks according to the level of urgency, ensuring that emergency situations receive immediate attention
Requirements
  • High school diploma or equivalent required
  • Basic computer skills and proficiency in Quickbooks and Field Edge software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, meeting deadlines and exceeding expectations
Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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