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Customer Service Representative

2 months ago

Wichita, Kansas, United States Shawn Ferestad - State Farm Agent Full time
Job Overview

As a Customer Service Representative for Shawn Ferestad - State Farm Agent, you will play a vital role in providing exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, responding to their inquiries and providing personalized service.
  • Insurance and Financial Services: Educate customers about insurance options and provide guidance on policy changes, transfers, and claims submissions.
  • Team Collaboration: Work closely with the State Farm Agent team to achieve sales and customer satisfaction goals.
  • Communication and Problem-Solving: Utilize excellent communication and problem-solving skills to resolve customer issues and concerns.
Requirements
  • Excellent Communication Skills: Possess strong written, verbal, and listening skills to effectively interact with customers.
  • Self-Motivation and Teamwork: Demonstrate self-motivation and a strong ability to work collaboratively as part of a team.
  • Attention to Detail: Maintain a high level of attention to detail to ensure accurate and efficient service delivery.
  • Problem-Solving and Adaptability: Possess strong problem-solving skills and be adaptable to changing situations and priorities.
What We Offer
  • Competitive Compensation: Receive hourly pay plus commission/bonus opportunities.
  • Professional Development: Participate in ongoing training and development programs to enhance your skills and knowledge.
  • Flexible Work Arrangements: Enjoy flexible hours and a dynamic work environment.