Night Auditor

2 weeks ago

Bonneville, Hauts-de-France, United States MCR Hotels Full time
Job Title: Night Auditor

At MCR Hotels, we are seeking a highly skilled and detail-oriented Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial transactions, as well as providing exceptional customer service to our guests.

Key Responsibilities:
  • Conduct nightly audits to ensure accuracy and completeness of financial transactions
  • Process and reconcile all financial transactions, including cash, credit card, and room charges
  • Prepare and distribute daily reports, including the Night Audit report and the Daily Flash Report
  • Balance the day's work, including miscellaneous revenue, telephone postings, and valet laundry
  • Run morning reports according to MCR and Brand procedures
  • Provide exceptional customer service to guests, including responding to inquiries and resolving issues in a timely and professional manner
  • Maintain confidentiality and security of all guests and hotel information
  • Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation
Requirements:
  • High school diploma or equivalent required
  • Basic math skills and attention to detail
  • Ability to work well in stressful, high-pressure situations
  • Basic English verbal and written communication skills
  • Ability to obtain alcohol awareness certification as required by the State
  • Willingness to work a varied schedule, including evenings, nights, weekends, and holidays
Preferred Qualifications:
  • Experience in a hotel or related field
  • Brand knowledge and experience

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