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IT Network Support Specialist

1 month ago


Alabaster, Alabama, United States City of Alabaster Full time

pbJob Description/b/ppCity of Alabaster is seeking a highly skilled IT Network Tech II to join our team. As a key member of our IT department, you will be responsible for supporting, maintaining, and troubleshooting City hardware and software./ppbKey Responsibilities:/b/pulliPerform day-to-day tasks associated with supporting, maintaining, and troubleshooting City hardware and software./liliProvide excellent customer service to end users with varying technical skills and abilities./liliStrong technical ability working within VLAN environment, ability to document tasks, diagrams and information related to network topology./liliExperience in distributed switch, wireless and voice platforms, support and Installation of LAN/WAN equipment./liliAbility to lift and install LAN/WAN equipment, ability to troubleshoot and communicate while providing solutions to problems./liliAbility to plan long term projects and solutions, properly document IT support, repair, and project activities using a helpdesk ticketing system./liliAssist the IT Manager with the design, management and implementation of special projects as assigned./liliProvide training to end-users as appropriate, assist with keeping the website current and up-to-date./liliAssist with the purchasing of various technology services and products; process purchase orders and requisitions as needed./li/ulpbRequirements:/b/pulliAssociate's degree or equivalent training certification in a related field with a minimum 3 years' experience working in a managed services environment or equivalent combination of education and experience./liliExperience working with Microsoft Server Operating Systems and VMWare Virtual Platform preferred./li/ulpbBenefits:/b/pulliConsistent merit step increases and COLA adjustments as approved by City Council./liliBCBS insurance - City paid portion 90%./liliRetirement Insurance paid up to 75% by City based on years of service./liliTier 1 benefits to Tier 2 employees./liliOut of Zone waiver for Alabaster City Schools for dependents./liliLife, AD&D at no cost to employee & voluntary benefits./lili13 paid holidays per year plus vacation and sick time./liliSupportive leadership and team environment./li/ul