Computer Systems Specialist

3 weeks ago


Savannah, Georgia, United States Nitelines USA, Inc Full time
Job Summary

We are seeking a skilled Desktop Support Technician to join our team at Nitelines USA, Inc. as a Computer Systems Specialist. The ideal candidate will have a strong background in troubleshooting network connectivity issues, imaging and deploying laptops, and providing desktop/laptop computer hardware support.

Key Responsibilities
  • Provide onsite desktop support for customers located within assigned locations.
  • Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
  • Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
  • Install and support network devices providing business critical service.
  • Perform end user data back-up and recovery ensuring attention to detail.
  • Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
  • Open/document/track problem tickets escalating to appropriate workgroups when required.
  • Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
  • Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.
Requirements
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
  • Experience with troubleshooting network connectivity issues in both LAN and WAN environments.
  • Experience imaging and deploying laptops.
  • Experience providing desktop/laptop computer hardware support.
  • Experience supporting Microsoft Outlook email client.
  • Experience supporting Microsoft Office 2013 or higher.
  • Experience supporting remote workers and troubleshooting VPN and remote technology issues.
  • A+ Certification or Network+ Certification.
  • Experience with local and network printer troubleshooting and repair.
  • Technical support experience in a Windows 10 PC environment.
  • Experience supporting Cisco VoIP phones and Jabber client.
  • Setup and install computers for New Hire On-Boarding's and Off-Boarding's.
  • Experience in an Active Directory Domain environment.
Preferred Qualifications
  • Experience with Bitlocker encryption, antivirus, and malware/spyware removal software.

Pay rate: $30.00 per hour

Must work on-site in assigned coverage area


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