Customer Service Associate

7 days ago


Centerville, Utah, United States Dave's Complete Auto Full time
Job Overview

We are seeking a Customer Service Associate to provide exceptional customer experiences at Dave's Complete Auto. This role involves communicating with customers, processing requests, escalating complaints, and providing helpful solutions.

About the Role

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. They will receive a high volume of inbound calls and emails, identify customer needs, and provide solutions using premade scripts for various topics.

Responsibilities
  • Process customer inquiries and resolve issues efficiently
  • Document all customer interactions for future reference
  • Meet personal and team quotas for customer satisfaction and efficiency
  • Attend trainings to maintain up-to-date skills and knowledge
Requirements
  • High school diploma or equivalent required
  • Previous experience in customer service or a similar role preferred
  • Excellent phone and verbal communication skills
  • Ability to work well under pressure and prioritize tasks effectively
What We Offer

Dave's Complete Auto offers a competitive salary of $45,000 - $55,000 per year, depending on experience. Our comprehensive benefits package includes:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


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