Benefits Team Lead
7 days ago
We are seeking an experienced leader to fill the role of Benefits Team Lead. This position will be responsible for managing a team of Call Representatives who handle in-bound calls from members and providers regarding their medical, dental, and vision benefits.
Responsibilities:
- Manage a team of Call Representatives
- Oversee quality and adherence goals of the team
- Participate in client-facing meetings and work sessions
- Monitor call queue volume to ensure service level expectations are met
- Review quality findings and develop remediation plans
- Support client meetings and audits
- Report on progress and develop presentations for internal and external customers
Requirements:
- 3+ years of working experience in healthcare, preferably in a call center environment
- Previous experience as a lead or supervisor is preferred
- Strong problem-solving and benefit plan interpretation skills
- Certification in CPT codes, ICD10 codes, and medical terminology is a plus
Salary Range: $70,000 - $90,000 per year, depending on location and experience
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