Benefits Team Lead

7 days ago


Canton, Ohio, United States BigBiller Full time
The Benefits Team Lead Position at BigBiller:

We are seeking an experienced leader to fill the role of Benefits Team Lead. This position will be responsible for managing a team of Call Representatives who handle in-bound calls from members and providers regarding their medical, dental, and vision benefits.

Responsibilities:
  • Manage a team of Call Representatives
  • Oversee quality and adherence goals of the team
  • Participate in client-facing meetings and work sessions
  • Monitor call queue volume to ensure service level expectations are met
  • Review quality findings and develop remediation plans
  • Support client meetings and audits
  • Report on progress and develop presentations for internal and external customers

Requirements:
  • 3+ years of working experience in healthcare, preferably in a call center environment
  • Previous experience as a lead or supervisor is preferred
  • Strong problem-solving and benefit plan interpretation skills
  • Certification in CPT codes, ICD10 codes, and medical terminology is a plus

Salary Range: $70,000 - $90,000 per year, depending on location and experience

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