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Sales Associate in Retail
2 months ago
Position Overview
Department: Retail Operations
Reporting To: Store Manager
Key Responsibilities
Customer Engagement
- Deliver outstanding customer service by following established sales techniques
- Address customer concerns with professionalism
- Share in-depth product knowledge with clients
- Conduct bag checks as necessary
Sales Performance
- Comprehend store objectives and monitor progress
- Contribute to meeting store sales targets
- Document sales activities in the store diary
- Enhance company performance indicators
Ear Piercing Services
- Execute ear piercings with precision
- Ensure adherence to safe and hygienic practices
- Be aware of potential exposure to bloodborne pathogens
Visual Presentation and Store Maintenance
- Assist in product display and store upkeep
- Implement floor updates and promotional activities
- Ensure cleanliness throughout the store
- Report maintenance concerns
Inventory Management
- Handle stock in accordance with company guidelines
- Restock product displays as needed
- Conduct inventory audits
- Organize surplus stock
- Repair damaged or defective items
Additional Responsibilities
- Adhere to company policies and manuals
- Maintain vigilance regarding security
- Follow cash handling protocols
- Exhibit adaptability and willingness to learn
- Work within scheduled hours
Performance Metrics
Sales growth compared to last year
Average sales above benchmark
Customer satisfaction scores above benchmark
15% or higher add-on sales
Completion of LOLA training at 90% or above
Cultural Commitments
Lovisa's cultural commitments include:
- Positive attitude
- Exceptional customer experience
- Respect for all
- Continuous improvement
- Effective communication
- Cost awareness
- Accountability
- Team collaboration
- Trustworthiness
