Service Excellence Representative

4 weeks ago


Midland, Michigan, United States Suburban Inns Full time

We are seeking a highly motivated individual to join our team as a Service Excellence Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional guest experiences and has a strong understanding of sales principles and techniques.

About the Role:
  • You will be responsible for providing personalized attention to guests, responding promptly to their inquiries, and resolving issues efficiently
  • Utilize effective communication skills to promote hotel services and amenities, and exceed guest expectations

The ideal candidate will possess strong interpersonal skills, with a focus on building relationships with guests and colleagues. A strong understanding of sales principles and techniques is also essential for success in this role.

Requirements:
  • Strong Communication and Interpersonal Skills, with a focus on building relationships with guests and colleagues
  • Able to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Possess a strong understanding of sales principles and techniques, with a focus on driving revenue growth through upselling and cross-selling

The estimated salary for this role is $58,000 per year, making it a competitive and rewarding opportunity for individuals who are passionate about delivering exceptional guest experiences.



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