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Retail Sales Associate

2 months ago

Charlotte, North Carolina, United States H&M Group Full time
About the Role

As a Retail Sales Associate at H&M Group, you will be responsible for delivering exceptional customer experiences that drive sales and profit growth. This role is perfect for individuals who are passionate about fashion, customer service, and teamwork.

Key Responsibilities
  • Customer Service: Actively greet and engage with customers to provide a personalized shopping experience, offering assistance and product recommendations to meet their needs.
  • Store Operations: Maintain a clean and organized sales floor, including folding, hanging, displaying, and merchandising garments according to H&M standards.
  • Merchandise Management: Unload delivery trucks, receive, open, and unpack merchandise, and label items with security tags within efficiency timelines.
  • Point of Sale: Process transactions, issue receipts, and fold and place merchandise in bags, following register best practices.
  • Team Collaboration: Share knowledge and skills with colleagues, offering help where needed to build a positive working environment.
  • Health and Safety: Work in accordance with H&M standards and local legislation, ensuring a safe and secure environment for customers and colleagues.
Requirements
  • Customer Service Skills: Passionate about delivering exceptional customer experiences and helping customers find their style.
  • Multi-Tasking: Ability to work in a fast-paced environment, handling multiple tasks and responsibilities.
  • Teamwork: Inclusive, positive, creative, and willing to learn on the job, with a flexible approach to working with colleagues.
  • Physical Demands: Ability to lift in excess of 20 pounds, stand for long periods, bend, stretch, and engage in repetitive motions.
About H&M Group

H&M Group is a dynamic and inclusive company that values diversity, equity, and inclusion. We offer a range of benefits, including competitive pay, opportunities for growth and development, and a positive work environment.