Leasing Associate

We are seeking a highly motivated and organized Leasing Associate to join our team at AION Management. The successful candidate will be responsible for maximizing occupancy by generating qualified traffic, networking within the local community, and providing exceptional customer service.

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, and coordinating all move-ins.
• Perform telephone market surveys and physical shops of competitors to stay up-to-date on market trends.
• Recommend strategies and programs for on-site marketing activity to increase qualified traffic and closing ratios.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans, including new development, community management, internal and external communication, and support.
• Attend weekly marketing meetings to stay informed and aligned with team goals.
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

• Inspect apartments with new residents at move-in and complete all necessary paperwork.
• Support the Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
• Enter all prospect and resident data into Entrata in a timely manner.
• Keep files, desk, and leasing area organized and compliant with Fair Housing regulations and local/state regulations.

• Assist in planning and preparation of resident functions, such as community events and activities.
• Walk the property for curb appeal and overall property appearance to ensure a positive resident experience.
• Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and display a courteous and professional attitude toward all customers.

• High school diploma or equivalent, college preferred.
• Industry experience is preferred, but not required.
• 1-year customer service or sales experience (or relevant education).
• In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire.
• Strong computer skills, including Microsoft Office (Word, Excel).
• Excellent English communication skills, both verbal and written.
• Ability to walk apartments and grounds, including steps and climbing stairs.
• Occasionally requires lifting 20 pounds or less.
• Must be available to work weekends and holidays.
• Ability to speak Spanish is a plus but not a requirement.
• Valid driver's license.