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Sales Associate

2 months ago

San Leandro, California, United States American Freight Full time

The Retail Sales Associate is responsible for delivering exceptional customer experiences and driving sales growth by providing proactive consultative sales assistance and support to customers, meeting department standards and goals, and maintaining a clean, in-stock, orderly, and well-merchandised sales floor.

Key responsibilities include:

  • Identifying customer needs and providing appropriate solutions using approved selling practices and guidelines
  • Meeting or exceeding associate performance standards consistently
  • Understanding website navigation and leveraging technology to facilitate the customer experience and provide customer solutions when products are not available in the store
  • Maintaining current knowledge of merchandise lines, product features, benefits, and availability, as well as delivery, installation, and/or service options to respond to customer needs
  • Processing customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
  • Completing required training in the expected timeframe and participating in ongoing learning opportunities
  • Partnering with other selling and sales support associates and cashiers to provide superior customer service

American Freight is an equal opportunity employer and respects diversity. We do not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression, sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws.