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Network Troubleshooting Expert

2 months ago


Sunnyvale, California, United States Juniper Networks Full time

Job Summary:

Juniper Networks, a leading provider of networking solutions, is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for troubleshooting complex hardware and software issues related to Juniper routing products.

Key Responsibilities:

  • Troubleshoot and resolve customer-reported issues in a timely and efficient manner
  • Replicate customer environments and network problems in the lab to identify root causes
  • Collaborate with cross-functional teams to develop and implement solutions
  • Provide technical guidance and support to customers and internal stakeholders

Requirements:

  • Strong technical knowledge of Juniper routing products and networking protocols
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong communication and interpersonal skills

What We Offer:

  • A competitive salary range of $130,000 - $181,250 per year
  • A comprehensive benefits package
  • Opportunities for professional growth and development