Auto Repair Shop Customer Service Expert
1 week ago
We are seeking a talented and motivated individual to join our team as a Front Counter Associate/Service Writer at Steve's Family Auto Service. In this critical role, you will play a key part in delivering exceptional customer experiences and driving business success.
About the RoleYou will be responsible for managing all aspects of customer interactions, from initial contact to final payment, and will work closely with our experienced technicians to ensure seamless communication and delivery of quality services.
Key Responsibilities- Provide outstanding customer service, addressing customer inquiries and resolving issues in a timely and professional manner
- Collaborate with technicians to diagnose vehicle issues and develop effective repair plans
- Prepare and present detailed estimates to customers, clearly outlining repair costs and options
- Manage shop inventory, track customer transactions, and maintain accurate records
To excel in this role, you should possess:
- At least 2+ years of experience in a related field, preferably in the automotive industry
- Detailed knowledge of automotive repair procedures and terminology
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
We offer a highly competitive salary range of $58,000 - $68,000 per year, based on experience, plus a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and opportunities for professional growth and development.
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Top Pay Position
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