Membership Director

2 weeks ago


Bethlehem, Pennsylvania, United States YMCA Full time
Membership Director Opportunity

We are seeking a highly skilled and customer-focused Membership Director to join our team at the Hampshire Regional YMCA. As a key member of our leadership team, you will be responsible for overseeing all membership services, including our Welcome Center, to create a welcoming and engaging environment for our members.

Key Responsibilities:

  • Coordinate and oversee all aspects of the Welcome Center and Membership department
  • Hire, recruit, train, schedule, develop, evaluate, and direct all Welcome Center staff
  • Ensure excellent service and engagement is upheld for all members of the Y
  • Lead all aspects of membership sales, including acquisition, retention, satisfaction, and administrative duties
  • Staff the Welcome Center as needed, including early mornings, evenings, or weekends

Requirements:

  • Significant customer service and/or sales experience required
  • Supervisory experience required
  • Significant experience with computers required; sales and membership or appointment software experience preferred
  • Excellent time management and human relations skills needed

About the YMCA:

The Hampshire Regional YMCA is committed to its mission of ensuring that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive. We are a vibrant and welcoming community that values diversity, equity, and inclusion.


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