Membership Director
2 weeks ago
We are seeking a highly skilled and customer-focused Membership Director to join our team at the Hampshire Regional YMCA. As a key member of our leadership team, you will be responsible for overseeing all membership services, including our Welcome Center, to create a welcoming and engaging environment for our members.
Key Responsibilities:
- Coordinate and oversee all aspects of the Welcome Center and Membership department
- Hire, recruit, train, schedule, develop, evaluate, and direct all Welcome Center staff
- Ensure excellent service and engagement is upheld for all members of the Y
- Lead all aspects of membership sales, including acquisition, retention, satisfaction, and administrative duties
- Staff the Welcome Center as needed, including early mornings, evenings, or weekends
Requirements:
- Significant customer service and/or sales experience required
- Supervisory experience required
- Significant experience with computers required; sales and membership or appointment software experience preferred
- Excellent time management and human relations skills needed
About the YMCA:
The Hampshire Regional YMCA is committed to its mission of ensuring that everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive. We are a vibrant and welcoming community that values diversity, equity, and inclusion.
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