Residential Mortgage Specialist

Position Overview:
The role of the Mortgage Solutions Advisor is an evolving professional position within the financial services sector. This position entails recognizing policies and applying specialized knowledge to monitor and evaluate processes and data effectively. The individual integrates established knowledge within their specialty area while maintaining a fundamental understanding of related industry practices. A solid grasp of team dynamics and interactions is essential for achieving departmental objectives. The role also requires the development of a working knowledge of industry standards and practices. Effective communication is crucial, as is sensitivity to the diversity of the audience. The impact of this position is primarily limited to the immediate team, influencing the quality of services provided.

About Citigroup Inc:
Citi is a leading global financial services organization, serving approximately 200 million customer accounts across more than 160 countries and jurisdictions. Citi offers a comprehensive range of financial products and services, including consumer banking, corporate and investment banking, securities brokerage, and wealth management.

Role Responsibilities:

• Engage with clients to discuss their financial circumstances, personal goals, and lending requirements to assist them in achieving their home ownership aspirations.
• Gather and assess information regarding the client's financial status, objectives, risk tolerance, future plans, income, assets, liabilities, cash flow, and credit history.
• Evaluate financial data to make preliminary determinations about the client's eligibility for specific lending solutions.
• Provide tailored recommendations to clients regarding the lending options that best align with their financial and personal goals.
• Inform clients about the implications, risks, and advantages of various lending alternatives.
• Promote Citi's brand and its financial services to real estate professionals, builders, and other referral sources.
• Conduct client meetings outside of the office, adjusting visits based on clientele, market conditions, and other relevant factors.
• Collaborate with internal partners to enhance customer support and growth.
• Direct clients seeking financial services beyond lending to the appropriate Citi professionals.
• Coordinate with Operations teams to ensure a smooth transition of loan applications, providing necessary documentation to Processors and obtaining additional information as required.
• Work alongside Processors and clients to ensure timely loan closings.
• Engage with key referral partners (Realtors, CPAs, Builders, etc.) to drive mortgage business.
• Introduce clients to relevant segment partners when suitable.
• Stay informed about local market trends and regulatory changes to better serve clients and industry professionals.
• Assess risks in business decisions, prioritizing the firm's reputation and compliance with applicable laws and regulations.

Qualifications:

• 2-5 years of relevant experience in the mortgage industry.
• A minimum of 3 years of prior mortgage sales experience is required.
• Experience in residential mortgage lending is essential.
• Established client base is preferred.
• Demonstrated capability in product sales is necessary.
• FHA/VA and conventional loan experience is advantageous.
• Ability to interpret and explain financial calculations and pricing options.
• Effective communication skills regarding documentation and information needed for loan applications.
• Knowledge of consumer lending laws and regulations, including fair lending and privacy standards.
• Proven customer service abilities.
• Strong skills in relationship development and management.
• Expertise in general lending products and the mortgage industry.
• Registration as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry is required prior to engaging in mortgage loan activities.

Education:

• Bachelor's degree or equivalent experience is required.

Job Family Group:
Consumer Sales

Job Family:
Consumer Product Sales

Time Type:
Full time

Compensation:
Competitive salary and benefits package, including medical, dental, and vision coverage, 401(k), life insurance, and wellness programs.

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