Loan Processor/Account Manager Transformation Specialist
3 weeks ago
At Spring EQ, we strive to deliver exceptional customer experiences through faster funding, trustworthy loans, and reduced frustration. Our team members are dedicated to making every interaction great.
We're seeking a Loan Processor/Account Manager to facilitate communication between brokers and our wholesale team members, ensuring timely closing deadlines for a best-in-class broker and borrower experience.
This role involves managing inbound requests from internal team members and brokers with attention to detail and within assigned timeframes.
- Responsibilities:
- Communicate with brokers in a customer service-oriented manner to obtain necessary documentation for loan fulfillment.
- Evaluate and review documentation provided by brokers to ensure it meets loan approval requirements.
- Complete employment verifications according to company policies and order 3rd party services (appraisal/Flood/Title).
- Provide processing and administrative support to wholesale team members as needed.
- Contribute to a culture of innovation and continuous improvement.
- 3+ years of experience processing home equity or mortgage loans.
- Proficiency with loan origination systems and ability to adapt to new technology and automation updates.
- Strong interpersonal, communication, and customer service skills.
- Ability to manage time efficiently, multitask, and prioritize with competing deadlines.
- Strong attention to detail and accuracy.
- Self-starter mentality with problem-solving skills.
- Ability to thrive in a fast-paced, team-oriented environment.
The estimated salary for this position is $65,000 - $90,000 per year, depending on location and experience.
We offer a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, 401k company match, commuter benefits, company holidays, and more.
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