Music Instrument Specialist

7 days ago


Lake Forest Park, Washington, United States Guitar Center Full time

Company Overview:

Guitar Center is a world-renowned music retailer that embodies the spirit of creativity and music. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.

We strive to create inclusive environments that put our customers first while fulfilling our mission. As a Retail Music Equipment Professional at Guitar Center, you will play a vital role in delivering exceptional customer experiences and contributing to a creative and innovative work environment.


Job Description:

As a skilled Guitar Center Repair Technician, you will provide top-notch maintenance and repair services on customer-owned instruments while assisting in the upkeep of store inventory. You will interact with customers, ensuring a positive experience, and service instruments with a high level of craftsmanship.

You will also maintain store-owned gear, complete warranty repair work, and take on additional duties as assigned. Your expertise in repairing guitars and foundational product knowledge on Guitar Center products will be essential in delivering exceptional results.


Required Skills and Qualifications:

  • Skilled Understanding of Repairing Guitars: A strong foundation in guitar repair is crucial for this role. You should have a deep understanding of guitar mechanisms, electronics, and woodworking.
  • Customer Focus: You must be able to understand customer service principles and provide an excellent customer experience. You should be approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: You should be able to identify opportunities and issues and follow through on work activities to capitalize or resolve them. You should also be able to learn quickly and take positive action without being requested to do so.
  • Selling: You should be able to work through GC certification program to gain a base understanding of products and sales techniques.
  • Training: You should be able to effectively train learners and communicate information and techniques so that they are retained.


Benefits:

Guitar Center offers a range of benefits, including:

  • Medical, Dental, Vision, 401K plus company match
  • Mental health support
  • Paid sick/holiday/vacation time
  • Employee discount program
  • Tuition reimbursement options


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