Shift Lead

4 weeks ago


Wausau, Wisconsin, United States Toppers Pizza Full time
Job Description

A Shift Leader is responsible for providing direct supervision and ensuring a smooth operation during their shift. They ensure the restaurant is a safe environment for Team Members and customers.

  • Assign and direct daily duties for Team Members based on role, skills, and shift needs.
  • Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.
  • Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed.
  • Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes.
  • Solve customer complaints quickly and with a smile.
  • Provide feedback to Team Members in a positive manner.
  • Train new Team Members on daily tasks.
  • Balance cash draw and prepare deposit.
Minimum Qualifications
  • Must be legally eligible to work in the United States.
  • Must be 18 years of age.
  • Must have a source of reliable transportation.
  • Previous quick service restaurant or supervisory experience.
  • Serve-Safe/Local or State Food Service Certification preferred.
Physical Requirements
  • Ability to meet the following physical requirements with or without reasonable accommodation:
  • Must be able to exert well-paced and frequent mobility for periods of up to five hours.
  • Must be able to lift up to 50 pounds.
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
  • Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Benefits
  • Flexible Scheduling.
  • Pay Advances through PayActiv.
  • Meal Discounts (70% while working/50% when not).
  • Free Uniform T-Shirt.
  • Referral bonuses for bringing new members to our team.
  • Rapid advancement opportunities – We offer a Manager–in–Training program with pay increase at each step of the training.
  • All insurance benefits and 401(k) retirement when minimum service and average hours are satisfied.

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