Fitness Ambassador

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests.

• Provide a positive member experience by greeting members, prospective members, and guests, and responding to their inquiries in a timely and professional manner.
• Handle front desk activities, including answering phones, checking members into the system, and assisting with tours and new member sign-ups.
• Facilitate updates to member accounts and respond to member questions and concerns.
• Maintain the neatness and cleanliness of the club, including completing daily assigned tasks and helping with priority cleaning lists.

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently and as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills and ability to interact in a positive and professional way with members and co-workers.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Taymax Group is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.