Store Operations Manager
3 weeks ago
Insomnia Cookies is seeking a strong Store Operations Manager to lead our brand new Youngstown OH location. If you are a hospitality-focused individual looking to join a fun, entrepreneurial, and rapidly growing company in a role that offers great training and mentorship, professional growth, and quick advancement opportunities, we want to connect
Compensation and Perks- Competitive base salary + monthly bonus compensation package
- $50.00 per month cellphone data plan stipend
- Enrollment in our deferred compensation program
- Excellent comprehensive benefits coverage, including medical, dental, vision, and pet insurance plans
- 401K with contribution match
- 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
- Enrollment in our learning/training platform
- Free cookies and awesome swag
- Hire, coach, and develop a diverse part-time hourly staff, including Shift Leaders, Cookie Crew, and Delivery Drivers
- Lead service components, including stellar food quality, engaging customer service, employee friendliness, and store cleanliness
- Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while supporting personal growth and opportunity for all team members
- Manage and audit inventory to maintain proper controls
- Create and execute fun, local marketing drops
- Create and drive in-store recognition programs/contests
- 3+ years of management/leadership experience in a restaurant or retail establishment
- Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun)
- Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
- Innate sense of true hospitality and ability to deliver exceptional customer service to all guests
- Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System
- Familiarity with using commercial convection ovens - a plus
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