Field Service Technician
4 weeks ago
About the Role
We're seeking a skilled Field Service Technician to join our team at Canon Solutions America. As a Field Service Technician, you will be responsible for delivering exceptional customer experiences and ensuring the efficient maintenance of Canon-supported products.
Your Impact
- Report product failure trends and serviceability issues to your manager, ensuring accurate information and record keeping.
- Meet customer demands by providing responsive and accurate Field/Shop/on-site maintenance.
- Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Showcase strong customer communication and satisfaction skills.
- Maintain the performance of assigned machines.
- Facilitate performance at a level that helps achieve the branch/district's overall metric targets.
About You
We're looking for a candidate with a High School diploma or equivalent experience, a basic understanding of internet environments, and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Company Overview
Canon Solutions America empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
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