Production Control Specialist

2 weeks ago

SuitlandSilver Hill, Maryland, United States Advent Services Full time
Job Summary

Advent Services is seeking a highly skilled Production Control Clerk to join our team. As a key member of our quality control program, you will assist in implementing quality control standards and procedures, review work products and services, and audit processes and procedures to ensure compliance with quality assurance and quality control standards.

Key Responsibilities
  • Assist in determining measures of quality to ensure products or services meet acceptable standards.
  • Help assess contract requirements for quality assurance and quality control standards, criteria, and specifications.
  • Develop quality assurance and quality control processes and procedures.
  • Develop performance measures and other metrics to assess contract performance.
  • Assess production of products and delivery of services for conformance, compliance, and/or risks.
  • Plan, schedule, and perform product reviews.
  • Oversee product reviews conducted by other employees.
  • Plan, schedule, and perform process audits.
  • Oversee process audits conducted by other employees.
  • Manage, schedule, and oversee peer-to-peer reviews conducted among employees.
  • Develop risk mitigation strategies.
  • Develop and implement preventive measures to reduce risks.
  • Ensure corrective action is taken when problems or risks are identified.
  • Correct deficiencies when necessary.
  • Write full reports or summary text on the results of audits and reviews.
  • Compose language for a variety of quality management documents.
  • Instruct employees on quality assurance and quality control measures, processes, and procedures.
  • Provide coaching to employees on taking corrective action after having identified errors or defects.
  • Perform all tasks with accuracy, timeliness, and attention to detail.
  • Properly handle Personally Identifiable Information (PII).
  • Enter and update data in various systems, spreadsheets, and forms.
  • Locate, track, and update files using USCIS systems, and a handheld barcode scanner; identify and resolve issues identified through system-generated error and recurring reports.
  • Perform weekly audits of own files.
  • Participate in monthly office-wide and file room audits.
  • Search for files and research information using various systems, spreadsheets, and forms.
  • Pick up, process, and deliver files upon request.
  • Connect interfiling material and correspondence to its related file.
  • Deliver files to correct staging location and/or individual, as appropriate.
  • Perform mailroom tasks such as logging mail, preparing and verifying file manifests, preparing and shipping boxes of files, etc.
  • Create, properly organize, and label files. Maintain neatness and organization in the file room.
  • Photocopy or scan files or portions of files, to include bate-stamping as required.
  • Maintain daily/weekly production sheet.
  • Take ownership of assigned tasks, tracking completion, and following up as needed.
  • Provide quality customer service.
  • Work independently and as a member of a team equally well.
  • If needed, approach management for help in prioritizing work to ensure all contractual deadlines are met.
  • Monitor and maintain shared USCIS email boxes, retrieve and determine if further action is required, and forward to appropriate personnel.
  • Complete all mandatory company and client site training.
  • Lead and/or participate in team meetings and team training sessions as needed to perform program-related activities and other work tasks.
  • Draft team guidance and standard operating procedures for review by management.
  • Perform functions in support of program office day-to-day operations including but not limited to the tracking and managing of office supplies and assisting with asset reporting.
  • Arrange meetings, including the preparation of agendas, obtaining background materials, and notifying and sending reminders to attendees.
  • Review files and other documents to obtain information to respond to requests.
  • Type, proofread correspondence, reports, text, and other written material from rough drafts or corrected copies.
  • Route correspondence to other departments for reply.

Advent Services is an Equal Opportunity Employer. Employment decisions are not based on race, color, religion, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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