Cloud Services Specialist

6 days ago


San Antonio, Texas, United States Southwest Research Institute Full time
About the Role

We are seeking an experienced Cloud Services Specialist to join our team at Southwest Research Institute. The ideal candidate will have a strong background in Microsoft Azure, Exchange Online, and Active Directory.

Responsibilities
  • Manage and maintain the Exchange Online environment in the Microsoft 365 GCC High cloud, including user mailboxes, distribution groups, policies, and permissions.
  • Support and maintenance of email clients used on multiple platforms, including Windows, Linux, and mobile devices.
  • Support and maintenance of email technologies in use by the organization, including Spam filtering services like Proofpoint, and mail encryption.
  • Provide support in an enterprise environment managing Active Directory and Active Directory Federated Services.
  • Responsibilities include provisioning and managing user and computer objects, troubleshooting Windows technologies, and managing AD FS claims-based authentication.
Daily and Monthly Responsibilities
  • Maintaining existing Microsoft Windows and Exchange technologies in use and other 3rd party Windows/email applications.
  • Support user requests for email services and email client software on multiple platforms, including Windows, Linux, and mobile devices.
  • Configure, deploy, and maintain mailboxes, distribution groups, and shared calendars.
  • Perform daily monitoring of Exchange Online services and resolve any issues related to mail flow, permissions, access, or performance.
  • Manage and maintain Proofpoint email security solutions to ensure optimal performance and protection.
Requirements
  • A Bachelors degree in Information Technology or related degree field with relevant experience. 5 years of professional level experience will be considered in lieu of a Bachelors degree.
  • 1 year of Microsoft Windows Server administration in support of Microsoft services in an enterprise environment.
  • 1 year of managing a Microsoft Exchange server hybrid environment at an enterprise level. Working knowledge of Microsoft Exchange online, Microsoft 365, and Azure preferred.
  • 1 year of working knowledge of mail protocols, including SMTP, and SPF. Other protocols like DMARC, DKIM a plus. Working knowledge of PowerShell scripting for Exchange Online a plus.
  • Technical Certifications such as Microsoft Certified Solutions Associate (MCSA) and/or Microsoft Certified Solutions Expert (MCSE) VMWare certification a plus.
  • A valid/clear driver's license required.
Estimated Salary Range: $80,000 - $120,000 per year

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