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Optical Customer Experience Specialist
1 month ago
Responsibilities:
- Provide exceptional customer service by greeting customers promptly and answering phone calls in a friendly and courteous manner.
- Explain all required paperwork, tests, products, and services in a clear and concise manner.
- Review prescriptions and patient information carefully, identifying special needs and taking appropriate action.
- Show patience and courtesy to indecisive or difficult customers and patients, resolving situations effectively.
- Perform work accurately and thoroughly, maintaining a high level of productivity despite time pressure and customer volume.
- Identify and resolve situations involving unsatisfied customers, ensuring a positive experience.
- Handle and file patient records, place contact lens orders, and process shipments efficiently.
- Operate the POS system terminal, collecting proper payment and maintaining accurate records.
- Maintain a safe working environment, responding to changes in store promotions and ensuring compliance with company policies.
Requirements:
- High School graduate or equivalent.
- Strong customer service skills, with a focus on building rapport and trust.
- Knowledge of current fashion trends and a passion for staying up-to-date on the latest styles.
- Strong communication and interpersonal skills, with the ability to listen actively and respond effectively.
- Problem-solving ability, with a focus on finding creative solutions to complex challenges.
- Familiarity with cash register, computers, and calculators, with the ability to learn new systems quickly.
- Organization skills, with a focus on prioritizing tasks and managing time effectively.
- Sales skills, with a focus on building relationships and driving sales growth.
- Strong basic math skills, with a focus on accuracy and attention to detail.
Preferred Qualifications:
- Previous experience in customer service, retail, and/or optical, with a strong track record of success.
- Strong interpersonal skills, with the ability to build rapport with customers, colleagues, and management.
