Operations Support Specialist

7 days ago

Flint, Michigan, United States H&R Block Full time
Job Summary

We are seeking an Operations Admin to provide administrative support within a Region District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office's operations.

Key Responsibilities
  • Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
  • Receive and document communication from offices who have a concern or a need around supplies, facilities, or support, and research and resolve issues or escalate to DOC, CSM, or DGM as needed.
  • Review and verify invoices and prepare payment in Coupa for the DOC's approval.
  • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information.
  • May remote into office computers to resolve technical issues.
  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
  • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
  • Use software solutions and computer systems to accurately document and track customer contacts.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attend training related to the effective and efficient performance of job duties.
Requirements
  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Effective oral, written, and interpersonal communication skills.
  • Ability to interact with all levels of associates.
  • Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress.
  • Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
  • Experience working with Windows Environment.
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

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