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Pet Transportation Specialist

1 month ago

New York, New York, United States DHU Consulting Full time
Job Summary

We are seeking a responsible and caring individual to provide top-tier service during pet transport from homes to/from the airport, vet, and other locations. The successful candidate will be responsible for maintaining the safety and well-being of all live animals handled, ensuring timely transport, and monitoring animals for health or behavior abnormalities.

Key Responsibilities
  • Maintain the safety and well-being of all live animals handled
  • Ensure timely transport of animals to/from airport cargo stations, vet appointments, residence pickups, and delivery to boarding facilities
  • Monitor animals and immediately report health or behavior abnormalities to supervisors
  • Handle and organize animal health documents, with procedural deliveries to the U.S. Department of Agriculture
  • Follow protocols for cleanliness, organization, and inventory of materials in your vehicle
  • Follow all TSA security regulations and guidelines when transporting to/from an airline cargo facility
  • Communicate company mission, actions, and policies in a professional and tactful manner
  • Develop and maintain good relationships with owners, vet/care facilities, government offices, and transportation representatives
  • Strong interpersonal skills, ability to work and handle sensitive/confidential situations
  • Demonstrate initiative within a fast-paced, changing, and growing environment through problem resolution using good judgment, persistence, communication, and teamwork
  • Possess basic technological skills including the ability to send and receive email, use a smartphone for calling/texting, work within our dispatch app, and GPS for navigation
  • Willingness to adapt in a highly regulated, ever-changing industry
  • Ability to work a flexible schedule with varied hours/shifts: early morning/late evening/weekends
  • Maintain inventory updates and supplies for NYC area
Requirements
  • Must be a minimum 21 years of age
  • Live within a 35 mile radius of EWR/JFK Airports
  • Clean driving and criminal record
  • Experience and comfort handling pets with plenty of patience and reassurance
  • Love for animals and an investment in their overall well-being
  • Comfortable with significant travel and time on the road
  • Comfortable with driving a large company transport vehicle (similar to ProMaster or Sprinter type van)
  • Minimum 1 year customer service experience
  • Minimum 1 year of previous experience as a driver (preferred)
  • Previous experience with TSA regulations, or a current STA certification (preferred)
  • Commitment and dedication to improving the lives of animals
  • Demonstrated ownership and responsibility for outcomes
  • Possess leadership skills and ability to develop and maintain driver/customer/vendor relationships
  • Must be organized, flexible, and able to adjust to rapidly changing needs/priorities
  • Open availability for scheduling and willingness to pick up last-minute work is preferred to be considered for a lead driver role
Conditions of Employment
  • An extended period of time outdoors in all weather, including extreme heat and cold
  • Perform physical labor including bending, stooping, kneeling, reaching, lifting, etc.
  • Ability to lift and carry 50 lbs. without assistance
  • Daily hours and days of the week may vary or change according to the needs of the pet transportation schedule: will include weekends, night, split-shift, and holiday work
  • Resourceful, roll up the sleeves approach and willingness/ability to clean and follow sanitization protocols to ensure optimal care of animals, crates, transport van, etc.

My Pet Cab is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants selected for an appointment to a position must successfully complete a drug screen, STA certification, and an employment background investigation.