Customer Experience Specialist
3 weeks ago
About the Job
Are you looking for a challenging and rewarding role in retail? Do you have excellent communication and problem-solving skills? As a Sales and Service Representative at Dixie Mart, you will be part of a dynamic team that provides exceptional customer experiences, manages store appearance and stock, handles transactions efficiently, and ensures a secure shopping environment.
Key Responsibilities
- Customer Engagement: Deliver exceptional customer experiences, ensuring every customer leaves happier than when they arrived.
- Store Maintenance: Maintain the store's appearance and stock during peak hours, keeping everything organized and appealing.
- Cash Handling: Handle a high volume of transactions with efficiency and a friendly attitude.
- Safety and Security: Ensure a secure and safe shopping environment during the varied dynamics of the mid/second shift.
- Team Collaboration: Work seamlessly with colleagues to handle the unique pace and challenges of the afternoon and early evening.
- Cleanliness: Maintain high standards of store cleanliness, including regular upkeep of the coffee station, restrooms, and outdoor areas.
- Inventory Management: Manage stock levels and assist in inventory processes, ensuring the store is well-equipped for customer needs.
Requirements
- Age Requirement: Must be 18 years of age or older (21 in certain states).
- Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
- Personality Traits: Friendly demeanor, knack for making people feel welcome, detail-oriented, reliable, responsible, flexible, and adaptable.
Compensation and Benefits
The estimated hourly rate for this position is $10.00. Benefits include paid time off, retirement savings plan, weekly pay, and more. For information on benefits, please visit our careers page.
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