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Restroom Maintenance Account Representative
2 months ago
We are seeking a dedicated Restroom Maintenance Account Representative to manage our sanitation services for a designated customer base. This role is essential in ensuring cleanliness and customer satisfaction through effective service delivery.
Key Responsibilities:- Conduct routine cleaning and sanitization of restroom facilities for assigned clients on a scheduled basis.
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
- Operate a company-owned vehicle to travel between various customer locations throughout the day.
- Handle and transport cleaning equipment to and from client sites.
- Expand service offerings by promoting additional products to existing customers.
- Maintain a high level of customer satisfaction through proactive communication and problem-solving.
- Ensure the cleanliness and upkeep of the company vehicle and equipment.
- Regularly clean and service the sanitizing equipment used in operations.
- Build strong relationships with clients by consistently servicing specific routes.
- Engage in company initiatives aimed at process improvement.
- Keep a tidy and professional workspace.
- Adhere to company policies and procedures.
- Follow the established dress code to present a professional image.
- Complete additional tasks as required.
- High school diploma or equivalent is required.
- A valid driver's license with a For-hire endorsement is necessary.
- Must successfully pass a DOT physical examination prior to employment.
- Drug and alcohol screening is mandatory.
- Ability to follow established policies and procedures while receiving guidance from supervisors.
- Strong attention to detail is crucial to avoid customer loss.
- Proficient in using handheld devices, computers, and standard office equipment.
- Effective verbal communication skills are essential.
- Capability to manage multiple tasks while maintaining organization.
- Must be able to exert maximum physical effort.
- Position requires prolonged sitting, standing, bending, stooping, squatting, kneeling, twisting, lifting, pushing, and walking.
- Ability to operate a truck or step van is required.
- Must be able to lift up to 50 lbs unassisted.
- Competence in reading and efficiently using a handheld computer.
- Must be able to communicate effectively with customers and internal support staff via telephone.
- Use of gloves is recommended during operations.
- Work will be conducted in varying outdoor temperatures throughout the year.
- Exposure to extreme heat and humidity in summer, as well as cold conditions in winter.
- Occasional exposure to strong odors or unsanitary conditions.
