Studio Director

As a key member of our Chapter Aesthetic Studio team, the Studio Director will play a vital role in driving business growth and delivering exceptional guest experiences. This dynamic leader will oversee all business operations in our St. Cloud Chapter studio, working closely with our Managing Clinical Director to create lasting impressions and build trust with our guests.

Key Responsibilities:

• Drive studio sales performance and business volume to meet financial goals.
• Analyze sales data and KPIs to identify opportunities and areas for improvement, developing and implementing action plans to optimize results.
• Oversee all KPIs, including sales goals, labor utilization, and guest satisfaction scores.
• Manage scheduling, staffing, and labor to align with guest demand, focusing on schedule optimization and optimal labor spend.
• Promote comprehensive treatment packages through sales techniques and value propositions created by clinical staff, utilizing financing options to ensure sales excellence.
• Collaborate with the Managing Clinical Director to resolve guest service satisfaction issues, identifying trends for improvement.
• Plan and facilitate daily huddles, team meetings, on-site trainings, and events in partnership with the Managing Clinical Director.
• Coach and develop team members to achieve sales goals and foster a positive work environment through coaching, monthly 1:1s, and annual performance reviews.
• Manage inventory activities, including purchasing, merchandising, stocking, and tracking supplies.
• Oversee studio financial health and activities, including daily deposits, budgeting, revenue projections, and cost of goods control.
• Act as Chapter Brand Ambassador, building community outreach and local partnerships to support our emerging brand.
• Oversee facilities and maintenance of the studio location, ensuring proper maintenance of aesthetic equipment and working with the facilities team to report and remediate any issues.

Requirements/Qualifications:

• Bachelor's Degree preferred; experience in sales or hospitality a plus.
• A minimum of two years of leadership/managerial experience; inventory management is preferred.
• Two+ years of experience in a commission-driven environment.
• A people-centric leader who motivates and inspires others.
• Ability to lead, mentor, and manage a team while problem-solving during day-to-day obstacles.
• Exceptional consultative selling, negotiation, and closing abilities.
• Proven track record of exceeding established sales and revenue goals.
• Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport.