Rental Equipment Specialist

5 days ago


La Vergne, Tennessee, United States Hills Machinery - RJV Equipment Full time
Job Summary

This role serves as an outside Rental Representative for Hills Machinery - RJV Equipment, handling transactions over the phone and in person. The successful candidate will play a crucial role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.

Responsibilities
  • Buildding strong relationships with coworkers, including the Outside Sales Team and Product Support Staff.
  • Maintaining a deep understanding of customer needs, focusing on long-term mutual growth and being a dependable partner.
  • Renting equipment or arranging for provision of service to customers.
  • Conducting daily, weekly, and monthly checks.
  • Ppreparing rental forms and contracts, obtaining customer signatures and other required information.
  • Maintaining accurate and up-to-date contract files.
  • Calculating charges based on rental or service rates.
  • Providing detailed explanations of rental fees and key performance specifications.
  • Collecting deposits or payments, recording credit charges, and maintaining daily sales receipts.
  • Responding to customer inquiries, recommending suitable equipment, and discussing delivery conditions.
  • Promoting add-on rental equipment for relevant applications.
  • Serving as a resource for customers regarding related equipment and services available in the local market.
  • Resolving customer problems and invoicing issues.
  • Staying current on knowledge of competitive pricing and trends.
  • Ensuring adherence to company policies, procedures, rules, and regulations.
Requirements
  • A high school diploma is required; a college degree is preferred.
  • A minimum of 5 years of previous rental experience is desired, along with demonstrated knowledge and relevant work experience.
  • A positive, solutions-oriented mindset, combined with strong time management and organizational skills.
  • Excellent verbal and written communication skills, as well as interpersonal skills.
  • The ability to work effectively with all levels of employees, management, and customers.
  • Familiarity with equipment, basic mechanics, and the local market is preferred.
  • Proficiency in Microsoft Office and ability to use in-house computer systems with training.
  • Strong creativity and problem-solving skills.
  • A thorough understanding of equipment applications and key performance specifications.
  • High energy, excellent self-motivation, and a strong work ethic.
  • An unwavering commitment to service excellence.
Working Conditions
  • The physical environment requires working primarily outdoors in various weather conditions.
  • Position involves regular travel to job sites and requiring the employee to be physically present on-site.
  • Use of personal protective equipment is mandatory to prevent exposure to injury and/or hazardous materials.
  • The role requires standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting.
  • Seeing, reading, and writing are essential to complete job responsibilities.


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