Rental Equipment Specialist
5 days ago
This role serves as an outside Rental Representative for Hills Machinery - RJV Equipment, handling transactions over the phone and in person. The successful candidate will play a crucial role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.
Responsibilities- Buildding strong relationships with coworkers, including the Outside Sales Team and Product Support Staff.
- Maintaining a deep understanding of customer needs, focusing on long-term mutual growth and being a dependable partner.
- Renting equipment or arranging for provision of service to customers.
- Conducting daily, weekly, and monthly checks.
- Ppreparing rental forms and contracts, obtaining customer signatures and other required information.
- Maintaining accurate and up-to-date contract files.
- Calculating charges based on rental or service rates.
- Providing detailed explanations of rental fees and key performance specifications.
- Collecting deposits or payments, recording credit charges, and maintaining daily sales receipts.
- Responding to customer inquiries, recommending suitable equipment, and discussing delivery conditions.
- Promoting add-on rental equipment for relevant applications.
- Serving as a resource for customers regarding related equipment and services available in the local market.
- Resolving customer problems and invoicing issues.
- Staying current on knowledge of competitive pricing and trends.
- Ensuring adherence to company policies, procedures, rules, and regulations.
- A high school diploma is required; a college degree is preferred.
- A minimum of 5 years of previous rental experience is desired, along with demonstrated knowledge and relevant work experience.
- A positive, solutions-oriented mindset, combined with strong time management and organizational skills.
- Excellent verbal and written communication skills, as well as interpersonal skills.
- The ability to work effectively with all levels of employees, management, and customers.
- Familiarity with equipment, basic mechanics, and the local market is preferred.
- Proficiency in Microsoft Office and ability to use in-house computer systems with training.
- Strong creativity and problem-solving skills.
- A thorough understanding of equipment applications and key performance specifications.
- High energy, excellent self-motivation, and a strong work ethic.
- An unwavering commitment to service excellence.
- The physical environment requires working primarily outdoors in various weather conditions.
- Position involves regular travel to job sites and requiring the employee to be physically present on-site.
- Use of personal protective equipment is mandatory to prevent exposure to injury and/or hazardous materials.
- The role requires standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting.
- Seeing, reading, and writing are essential to complete job responsibilities.
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Rental Operations Specialist
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