Hotel Receptionist

At Courtyard/ Residence Inn- Yonkers, NY, we are seeking a skilled Hotel Receptionist to provide exceptional guest experiences.

The estimated salary for this role is $18.50 per hour.

About the Role:

We are looking for an individual with experience as a Hotel Front Desk Agent or similar role to join our team.

Main Responsibilities:

• Perform check-in and check-out tasks efficiently
• Manage online and phone reservations effectively
• Inform customers about payment methods and verify credit card data
• Register guests collecting necessary information
• Welcome guests upon arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients' complaints professionally
• Liaise with housekeeping staff to ensure all rooms are clean and fully furnished
• Confirm group reservations and arrange personalized services for VIP customers
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments

Requirements:

• Work experience in a similar role
• Understanding of travel planning websites
• Customer service attitude
• Excellent communication and organizational skills