Customer Support Specialist

5 days ago


Grand Island, New York, United States Advance Auto Parts Full time

About You:

We are seeking a customer-focused and results-driven Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for delivering exceptional customer service, supporting delivery processes, and assisting with inventory management.

  • Deliver Customer Satisfaction: Safely deliver parts to customers as needed, ensuring a high level of customer satisfaction.
  • Pick and Stage Orders: Pick and stage parts for customer orders, ensuring accurate and timely fulfillment.
  • Return and Core Management: Pick up returns and cores, maintaining a clean and organized storage area.
  • Communication: Engage with customers in a friendly and professional manner, dropping off weekly/monthly sales flyers.
  • Credit Account Collection: Daily collection of credit accounts, ensuring accurate and timely payment processing.

Requirements:

  • Valid Driver's License: Must have a valid driver's license and be fleet safety certified.
  • Technical Skills: Ability to use the delivery board system, locate and stock parts, and operate inventory systems (Back stock) and store equipment.
  • Communication Skills: Friendly communication, effective reading and interpretation of documents, and basic math skills.
  • Availability: Ability to work an assortment of days, evenings, and weekends as needed.


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