Customer Service Representative
2 weeks ago
Job Title: Telephone Clerk/Agent
Job Summary:
We are seeking a highly skilled and experienced Telephone Clerk/Agent to join our team at Skyline Ventures. As a Telephone Clerk/Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities:
- Documenting results and maintaining master data
- Optimizing and developing processes
- Conducting telephone conversations on the topic of payment arrears
- Creating solution-oriented and realistic payment plans while adhering to agreed-upon conditions
Requirements:
- Completed commercial education
- Experience in call centers/customer service or a career changer with a background in retail, hospitality, banking, or insurance
- Excellent verbal and written communication skills
- Proficient in using a computer
What We Offer:
- Flexible working hours (shift model with the possibility of flextime)
- The option to work partially from home
- An interesting and diverse range of tasks
- Comprehensive and individual training
- Regular internal workshops
- A centrally located office with excellent public transportation connections
- Variety of benefits such as a canteen, discounted public transportation tickets, performance bonuses, and employee discounts
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