Customer Service Representative

2 weeks ago


Spring Valley, Nevada, United States Skyline Ventures Full time
Job Description

Job Title: Telephone Clerk/Agent

Job Summary:

We are seeking a highly skilled and experienced Telephone Clerk/Agent to join our team at Skyline Ventures. As a Telephone Clerk/Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels.

Key Responsibilities:

  • Documenting results and maintaining master data
  • Optimizing and developing processes
  • Conducting telephone conversations on the topic of payment arrears
  • Creating solution-oriented and realistic payment plans while adhering to agreed-upon conditions

Requirements:

  • Completed commercial education
  • Experience in call centers/customer service or a career changer with a background in retail, hospitality, banking, or insurance
  • Excellent verbal and written communication skills
  • Proficient in using a computer

What We Offer:

  • Flexible working hours (shift model with the possibility of flextime)
  • The option to work partially from home
  • An interesting and diverse range of tasks
  • Comprehensive and individual training
  • Regular internal workshops
  • A centrally located office with excellent public transportation connections
  • Variety of benefits such as a canteen, discounted public transportation tickets, performance bonuses, and employee discounts


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