Front Desk Representative

Guest Services Coordinator

We invite you to become a part of the high-energy team at Chatham Bars Inn, a Forbes Travel Guide Five Star Hotel on Cape Cod, Massachusetts. Our 25 oceanfront acres, 217 rooms and suites, five restaurants, boating, a private beach, full-service spa, and 8-acre farm offer endless recreation activities. Open year round, the Inn is a five-minute stroll from Chatham's charming Main Street and within a short drive of all Cape Cod has to offer.

Key Responsibilities

• Provide the utmost in guest service while ensuring that the check in and check out process for guests is handled efficiently and professionally.
• Manage keys, record and execute wake-up call information, provide directions, assist in all guest inquiries, and adhere to Forbes Travel Guide, Preferred Hotels & Resorts, and AAA standards.
• Assist in coordinating the Front Desk and the Housekeeping Department.
• Verify that the correct charges are posted to the corresponding guest folio.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Respond to and manage phone activity including providing general knowledge to callers.
• Provide administrative, reception, and program support to management and staff.
• Smile and greet guests in a welcoming manner and use the guest's name.
• Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
• Register and assign rooms to guests.
• Maintain a professional appearance at all times.

Requirements

• Superior customer service skills.
• Ability to multi-task.
• Ability to work well in a fast-paced environment.
• Strong attention to detail and organization.
• Excellent computer skills and telephone etiquette.
• Ability to work closely and cohesively with other departments to ensure optimum guest satisfaction.
• Well-groomed.
• Able to stand for long periods of time during shift(s).
• Previous experience preferred but not necessary.