Shift Manager

3 weeks ago


Mobile, Alabama, United States Insomnia Cookies Full time

About the Role:

We are seeking a skilled Shift Manager to join our team at Insomnia Cookies. As a Shift Manager, you will be responsible for leading our bakery team during your shift, ensuring that our customers receive exceptional service and quality products.

Key Responsibilities:

  • Provide outstanding customer service and quality products to all guests throughout their experience within our bakeries.
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
  • Support and work alongside the Cookie Crew.
  • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
  • Manage cash handling and deposits.

Requirements:

  • At least 1 year of working experience in a customer service focused role.
  • Point of Sales systems experience.
  • Outstanding communication, time management, and people skills.
  • Outgoing/friendly/patient.
  • Detail focused and results-oriented.
  • Ability to lead-by-example and motivate others.
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States.
  • Must be 18 years or older to be employed.

About Us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible".


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