Community Liaison

4 weeks ago

Wickenburg, Arizona, United States J.F. Shea Family of Companies Full time
Job Summary

As a Community Representative for J.F. Shea Family of Companies, you will play a vital role in promoting and selling our homes. This position requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Represent the company in all aspects of sales and marketing, including competitive market analysis and promotion activities.
  • Provide excellent customer service to homebuyers and internal customers, ensuring their needs are met and exceeded.
  • Work closely with the lender and customer to ensure a smooth escrow process.
  • Respond to customer concerns during the construction process and work with construction, customer service, and the design center to correct any problems and facilitate a timely closing process.
  • Present homes in a professional and attractive manner, including models, inventory, home sites, Sales Office/Center, signage, marketing material, etc.
  • Maintain a professional demeanor with all internal and external customers.
  • Represent the division in the market and be knowledgeable about the market and the needs of actual and potential customers.
  • Investigate competitor practices and incorporate that information into marketing and promotional activities.
  • Comply with DRE and other state regulations for real estate sales by reviewing sales documents and community disclosures for accuracy and providing compliance feedback to the division.
  • Establish and achieve sales goals consistent with company goals.
  • Self-prospect and develop a follow-up program to turn prospects into buyers, including buyer referrals and co-broker sales.
  • Provide continual evaluation of company policies, processes, and procedures, suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
  • Understand all facets of the home construction process, differences in plans, elevations, and familiarity with all options.
  • May participate in the hiring, training, and management of lower-level sales and marketing personnel.
  • Build and maintain relationships with the realtor community.
  • Create and initiate new marketing and promotional ideas and strategies.
  • Attend seminars and workshops to continually enhance professional knowledge and comply with DRE licensure regulations.
  • Assist with other administrative projects as needed.
Requirements
  • High school diploma or equivalent; some college/business or professional training preferred.
  • Computer literate in MS Suite, Excel, Word, Outlook, and Power Point.
  • 2-4 years in completing new home sales transactions.
  • Strong product knowledge.
  • State Real Estate Licensee or Real estate brokers license essential.
  • Ability to work successfully in a team environment where continuous improvement is expected.
  • Ability to balance multiple priorities and assignments, be detail-oriented, and conscientious with a strong work ethic.
  • Exceptional organizational, verbal, and written communications, presentation, negotiation, and interpersonal skills.
  • Demonstrated ability to develop and maintain strong relations with trades, internal, and external customers.
  • Demonstrated ability to plan, organize, and prioritize responsibilities in order to consistently meet deadlines.

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