Fitness Center Representative

2 weeks ago


Belvidere, Illinois, United States Planet Fitness Full time

We are seeking a highly motivated and organized Customer Service Specialist to join our team at Planet Fitness. In this role, you will be responsible for providing exceptional customer experiences to our members and guests, handling phone calls and emails, checking members in, and providing legendary tours to prospective members. You will also be responsible for communicating updates and events to our members and guests, responding to member questions and concerns in a timely and professional manner, and conducting beverage or merchandise purchases on the point of sale system.

About the Role

This is a full-time position that requires excellent communication skills, a strong ability to work independently, and a passion for delivering exceptional customer experiences. As a Customer Service Specialist, you will have the opportunity to work in a fast-paced environment, interact with diverse customers, and develop your skills in customer service, communication, and teamwork.

Key Responsibilities

The key responsibilities of this role include:

  • Greeting members and guests warmly
  • Answering phones in a courteous and professional manner
  • Checking members in
  • Providing legendary tours to prospective members
  • Communicating updates and events to members and guests
  • Responding to member questions and concerns in a timely and professional manner
  • Conducting beverage or merchandise purchases on the point of sale system


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