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Railcar Customer Service Supervisor

2 months ago

Gonzales, United States Rescar Companies Full time


Rescar Companies is experiencing significant growth and is seeking a Railcar Customer Service Supervisor to join our dynamic team.

POSITION OVERVIEW:

The Railcar Customer Service Supervisor will oversee the tracking of railcars within our network, ensuring customer requirements are documented and communicated effectively to staff. This role involves monitoring response times, addressing customer concerns, and managing special projects. Candidates should possess prior experience in the rail industry and demonstrate proficiency in Microsoft Office applications, along with a robust background in customer service complemented by exceptional communication and organizational skills. Experience in railcar fleet management or related fields is preferred.

Rescar Companies offers competitive compensation with weekly pay, vacation days, and paid holidays. Our comprehensive benefits package is designed to cater to your individual needs, including company-sponsored life insurance and short-term disability, group medical, dental, and vision plans, as well as optional supplemental life, long-term disability, and hospital care coverage.

KEY RESPONSIBILITIES:
The following duties are essential to the role:

Act as the primary liaison for customers, addressing inquiries and requests related to maintenance services performed on railcars. Provide technical information regarding tank, hopper, and other railcar repair, cleaning, and coating specifications and procedures. Clarify necessary maintenance procedures for railcars. Assist customers in scheduling required project work on railcars and establish a clear communication strategy among customers, plant management, and corporate customer service to ensure servicing requirements and scheduling commitments are fulfilled. Ensure that customer and Rescar database systems accurately reflect the maintenance status and dates of railcars. Collaborate with the internal Quality Assurance department to track and address customer complaints, ensuring servicing issues are resolved promptly. REQUIRED QUALIFICATIONS:
Education High School Diploma or GED Bachelor's Degree (Preferred) or Equivalent Experience Experience Minimum of 5 years in railcar maintenance planning and fleet management; or 5 years in railcar (Tank and Hopper) repair, cleaning, or coating processes; or a combination of education and experience. Knowledge, Skills, and Abilities Railcar Maintenance Expertise - Understanding of railcar repair, cleaning, and coating/painting procedures. Regulatory Knowledge - Strong familiarity with AAR and FRA regulations, as well as Tank Car Maintenance Regulations; awareness of current regulatory requirements. General NDT Knowledge - Basic understanding of NDT processes and their application in railcar maintenance. Customer Service Proficiency - Ability to foster strong relationships with customers, addressing inquiries, resolving complaints, and meeting or exceeding customer expectations.



Rescar Companies, established in 1969, is dedicated to ensuring our customers' fleets operate efficiently. For over fifty years, we have provided a wide range of services through our nationwide field services network, including railcar repair, cleaning, interior and exterior coatings inspection/repair/qualification, in-plant switching, track repair, and troubleshooting services.

Our network is focused on aligning our personnel, processes, and tools to deliver the highest quality service and rapid response times at competitive pricing. We prioritize placing the right individuals in the right roles and continuously monitor and evaluate our team, providing ongoing training and mentorship. As a privately-owned entity, Rescar is agile in developing processes tailored to meet each customer's unique needs and requirements.

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