Community Outreach Coordinator

4 weeks ago

Newark, Delaware, United States PALCO Inc Full time

Program Enrollment Manager

PALCO Inc. is a pioneering company in the emerging health-care movement, empowering individuals with disabilities and those aging to live independent and quality lives.

We provide technology and financial services to aid individuals and their families to thrive in their home and communities.

Our team is dedicated to creating exceptional outcomes for our clients and the millions of people that count on them.

As a Program Enrollment Manager, you will ensure the accuracy of employer and employee paperwork and record the necessary information in our software.

You will be responsible for ensuring that all required employer and employee paperwork has been completed, processed, and recorded in our software and that the program-required background checks have taken place.

You will perform your job functions in a hybrid capacity, working remotely from home and providing in-person home-delivered services.

Key Responsibilities:

  • Record employer and employee address/information changes in our software.
  • Update enrollment statuses for participants and providers in databases.
  • Maintain accurate records of services provided and time commitments according to established policies.
  • Deliver hands-on training and train-the-trainer sessions on program protocols, financial systems, and reporting requirements.
  • Focus on education of authorized services, timesheet completion, enrolling new providers as well as identifying and reporting fraud, abuse, neglect or exploitation and provide all other necessary support to ensure successful self-direction.
  • Explain participant and provider responsibilities within self-directed services, including payroll processing and tax obligations.
  • Maintain 85% or higher compliance rate on audits and case reviews and CRM Cases.
  • Prompt outreach of referrals for participant-directed services.
  • Document and report instances where individuals face challenges with self-direction as well as weekly follow-up on their enrollment status.

Requirements:

  • Strong understanding of tax and program enrollment requirements.
  • Solid skills with email, Internet, and Microsoft Office, including the use of word processing, spreadsheets, and file maintenance programs.
  • Must be willing to work Monday through Friday, 8:00 am-5:00 pm or additional time, if necessary, to complete duties and responsibilities.
  • A valid driver's license and access to a motor vehicle required for travel.
  • A minimum of a high school diploma and three (2) years of relevant experience in an office setting is required.

Career Growth Opportunities:

We help you thrive, so together, we can grow

Paid Training:

Earn while you learn, and continue to grow with access to internal and external learning opportunities.

We are proud of our company culture of collaboration and the recognition we've received for our diversity efforts.

Make a difference with our clients, in our communities, and with the millions of people we support.

PALCO Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis.

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