Assistant Department Manager, Tech Services

4 weeks ago

Storrs Center, United States Barnes & Noble Education, Inc. Full time

Job Summary

Barnes & Noble College is seeking a highly skilled and customer-focused individual to fill the role of Assistant Department Manager in our Tech Shop at the University of Connecticut campus bookstore. As a key member of our team, you will be responsible for providing exceptional customer service, supervising Tech team members, and ensuring that the Tech Shop department is maintained, properly merchandised, and operationally sound.

Key Responsibilities

  • Provide on-site support for in-shop repair of a wide variety of computers and peripherals using advanced computer and electronic repair techniques and test equipment.
  • Ensure that quality service is provided in a timely manner, resources are effectively utilized, and that warranty services are conducted for full reimbursement from manufacturers.
  • Build relationships with third-party vendors for technical information and repair solutions, while following established procedures to obtain parts, return defective/replaced parts, prepare accurate quotes, invoices, and billing.
  • Remain knowledgeable of new and emerging technologies, diagnostic, and test procedures.
  • Maintain a presence on the sales floor to greet customers, answer questions, communicate technical requirements/information to non-technical buyers, and assist with purchases when necessary.
  • Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
  • Maintain an appealing sales floor, shelf, arrange, clean, and organize product or space within the store according to specific criteria.
  • Provide periodic assistance with processing sales transactions involving cash, credit, or financial aid payments.

Requirements

  • Candidates must be a minimum of 18 years of age to be considered for employment.
  • Experience in a retail setting, marketing, and/or IT preferred.
  • 2-year experience as a computer repair technician; an equivalent combination of education, certification, and experience will be considered.
  • A+ and/or Apple certified or able to achieve certification within 60 days required.
  • Experienced with Windows 7, 8, & 10 & Apple O/S & IMac.
  • Must have hardware diagnostics and repair experience.
  • Basic programming and web page development maintenance a plus.
  • Experienced with parts ordering and inventory control.
  • Knowledgeable of and able to use POS sales, billing, and inventory systems.
  • High energy, self-starter who is adept at work on independent and on team tasks.
  • Friendly personality, with strong written and verbal communication skills.
  • Outstanding customer service skills to work with vendors, customers, and team members.
  • Above average math and computer skills.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.

Benefits

  • Get paid sooner Daily Pay earned wage access is available to all store employees.
  • Employee Discount.
  • Paid sick time (accrued based on time worked).
  • Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12-month period).
  • Commuter Benefits.

COVID-19 Considerations

Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

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