Service Solutions Engineer
1 week ago
We are seeking a Service Solutions Engineer to deliver exceptional experiences and elevated efficiency within the routine maintenance of Canon-supported products. In this role, you will be responsible for reporting product failure trends and serviceability issues while maintaining accurate information and record keeping.
Your Impact
As a Service Solutions Engineer, you will meet customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance. You will also properly maintain all technical information, field service reports, expense reports, and Canon property assigned. Strong customer communication and satisfaction skills are essential for success in this position.
About Us
CANON SOLUTIONS AMERICA, INC. is a leading provider of enterprise, production, and large format printing solutions. We empower companies to succeed by supplying market-leading digital and traditional printing and document management solutions. With a strong focus on innovation, sustainability, and efficiency, we help drive business growth and reduce costs. As a wholly-owned subsidiary of Canon U.S.A., we offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Requirements
This role requires a high school diploma or equivalent experience. A basic understanding of internet environments and ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class are necessary. Additionally, you must have a valid driver's license and acceptable driving record. Travel may be required, and you will need to take all necessary steps to obtain security and/or other clearances required by customers to enter their premises. You must also be able to lift 50 pounds and be active more than 50 percent of the time.
Salary
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.
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