Client Service Professional
2 weeks ago
About Us
\Hotham Veterinary Services is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners.
\We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
\Job Responsibilities
\- \
- Answering telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system.\
- Greeting clients warmly and preparing patient files.\
- Receiving and relaying client correspondence and updating client financial records.\
- Answering client inquiries about basic animal care questions and routine procedures.\
- Educating clients on over-the-counter products such as flea and tick preventions.\
- Admitting patients and handling medical records entries accurately.\
- Preparing client invoices for services performed and handling payment transactions.\
- Receiving and relaying telephone, fax, and email messages accurately and promptly.\
- Assisting veterinary technicians with procedures and care as needed.\
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- This role requires a high school diploma or equivalent, previous experience working as a Veterinary Receptionist/CSR is preferred but not required, and significant experience with basic office functions in a busy office environment.\
- You must be a team player and have compassion for pets and their people.\
- \
We're passionate about helping you reach your greatest pet-ential - both at work and at home.
\What We Offer
\Our total compensation package is outstanding and rewarding, including great pay with competitive medical, dental, and vision insurance coverage, 401K with 100% company match of up to 3%, and a 50% match for the 4th and 5th percentages.
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