Customer Service Ambassador
6 days ago
Parker Palm Springs, LLC is a leading hospitality provider dedicated to delivering exceptional guest experiences.
Salary
The hourly rate for this position is $16 per hour, reflecting our commitment to fair compensation for outstanding service.
Job Description
As a Room Service Server at Parker Palm Springs, LLC, you will play a critical role in providing world-class food and beverage service to our discerning guests. Your responsibilities will include preparing and delivering F&B items on trays according to set standards, greeting guests in rooms and on the phone according to our high standards, and applying food and beverage handling rules with precision. You will also be responsible for bringing wine selections to rooms with appropriate glasses, following proper wine service procedures, and constantly walking hallways to pick up dirty trays. Additionally, you will deliver amenities as arranged by Guest Service, prepare accurate checks, follow cashiering procedures, brew fresh coffee and tea, fill salt & pepper, sugar bowls, creamers, fold napkins, and polish silverware. You will also organize trays with proper setup, restock the service counter with items such as straws, glasses, cups, condiments, polish glasses, silverware, and trays whenever needed, completely understand and follow department and hotel standards, take responsibility to keep the room service area clean at all times, retrieve food items from the kitchen and beverages from the fridge or lounge bar, collect dirty items and bring them to the dishwasher, maintain guest satisfaction as your top priority, follow and work according to the standard operating procedures of the room service, and take the initiative to serve guests even if they are sitting in the gardens. You will also be responsible, along with the manager, to train and motivate staff. Other tasks may be required based on business needs.
Required Skills and Qualifications
To succeed in this role, you must possess excellent communication skills, a strong attention to detail, and the ability to work independently in a fast-paced environment. You should also have basic knowledge of food and beverage handling procedures and the ability to learn and adapt to new processes quickly. A positive attitude, strong work ethic, and a passion for delivering exceptional customer service are essential for this position.
Benefits
We offer a comprehensive benefits package that includes competitive pay, opportunities for professional growth and development, and a supportive work environment that promotes work-life balance.
Others
This is an hourly paid position.
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