Senior Technology Support Specialist

6 days ago


Alexandria, Virginia, United States Culmen International Full time

Job Title: Senior Technology Support Specialist

Location: US-VA-Alexandria

About the Role:

Culmen International is seeking a highly skilled Senior Technology Support Specialist to join our team for a future Health and Human Services opportunity.

The ideal candidate will provide technical support for issues related to computers, software, and other technology while implementing effective solutions.

Key Responsibilities:

  • Serve as the first point of contact for staff seeking technical assistance over the phone or via email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Keep record of events, problems, and their resolution.
  • Install new software and hardware components.
  • Provide basic computer training.
  • Educate coworkers about network security and best practices for computer usage.
  • Support the day-to-day operations of the company's computer network.
  • Ensure data storage is safe and secure.
  • Perform basic computer maintenance.
  • Follow up with staff, provide feedback, and see problems through to resolution.
  • Properly escalate unresolved queries to the next level of support.
  • Work independently, react to change productively, and handle other essential tasks as assigned while exercising a high level of confidentiality.

Required Qualifications:

  • Bachelor of Science in Information Technology, Computer Science, or relevant field.
  • Ability to diagnose, troubleshoot, and resolve basic technical issues.
  • Minimum of (2) years experience in the IT field.
  • Must be at least 21 years of age at the time of hire.
  • Proficiency in English and Spanish (verbal and written) preferred.
  • Possess a valid Driver's License.
  • Possess a clear Tuberculosis test.
  • Ability to successfully clear a background check.
  • Ability to successfully clear a drug screening.
  • Provide immunization documentation for Tdap, Varicella, MMR, Hepatitis A and B, Varicella.
  • Must be authorized to work in the U.S. for any employer.

About the Company:

Culmen International is committed to enhancing international safety and security, strengthening homeland defense, improving global health and humanitarian programs, and optimizing government operations.

We are an equal opportunity employer and welcome diversity in the workplace.

This position is eligible for medical, dental, vision insurance, 401k, and Paid Time Off.



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